Welcome to the page dedicated to the commitment of the Lavandou tourist office to quality. The Lavandou tourist office has been engaged in a quality approach for several years in order to best satisfy customers. Find out here what commitments, labels and approaches the office and its entire team are involved in.
Category I tourist office
The Lavandou tourist office belongs to the network of French Tourist Offices classified in category I
He engages himself in :
- Provide you with an easily accessible reception area and information area.
- Facilitate your procedures.
- Provide you with furniture to sit on.
- Inform you free of charge about the local tourist offer.
- Offer you free access to wifi.
- Display and distribute its opening periods expressed in at least two foreign languages.
- Be open at least 305 days a year, Saturday and Sunday inclusive during tourist or entertainment periods.
- Respond to your mail all year round.
- Provide a permanent reception service run by staff speaking at least two foreign languages.
- Ensure the supply of tourist maps, and guides on paper.
- Give you access to its dedicated trilingual website suitable for consultation via on-board media.
- Disseminate tourist information also on paper translated into at least two foreign languages relating to:
◦to all classified tourist accommodation including at least the name of the establishment, postal details, email, website address, telephone details, classification level;
◦to monuments and cultural, natural or leisure tourist sites which may include the indication of usage rates, periods and times of opening to the public, the website and telephone and postal contact details;
◦events and activities;
◦emergency telephone numbers. - Update its tourist information annually.
- Post emergency telephone numbers outside.
- Present all the qualified offer of its area of intervention for all clienteles.
- Give you access to the consultation of the availability of classified accommodation.
- Process any complaints and measure visitor satisfaction.
- Offer a tourist information service integrating new information and communication technologies (social networks, mobile phone, geolocation, etc.).
- Respect a quality approach.
- Provide you with a stay advisor.
- Guarantee the reliability and timeliness of information on the local tourist offer.
The Lavandou Tourist Office in the Quality approach
The need to develop a Quality of Service policy is essential for Tourism in general. The Lavandou Tourist Office has entered into a quality process aimed at obtaining the Qualité Tourisme brand since 2016. This quality policy aims to achieve total compliance of the services delivered to tourists and Lavandou residents, to their needs and to their expectations.
This quality policy aims to achieve total conformity of the services delivered to tourists and Lavandou residents, to their needs and expectations.
Numerous means are implemented, both in terms of human resources and material resources. All the staff of the Tourist Office are associated with the Management in this approach and are involved in its success. Obtaining and then monitoring the Certification will demonstrate the expertise of the Tourist Office and fully reward all staff who invest every day in its mission.
These distinctions are the culmination of the work of an entire team which ensures compliance with the commitments of the Tourism Quality Brand label:
- Accuracy of the information disseminated to our French and international customers;
- Quality of the welcome given to visitors;
- Taking into account comments and suggestions with a constant concern for improvement;
- Development of local resources and partners;
- Dissemination of rapid, relevant and up-to-date information using new communication tools.
